At Vrantras Wellness, customer satisfaction is important to us. This Refund Policy outlines the terms and conditions regarding cancellations, refunds, and returns for products and services purchased through our website.
Refunds may be considered under the following conditions:
The product received is damaged, defective, or incorrect.
The order was canceled before dispatch.
The service booked could not be delivered due to unforeseen circumstances from our side.
Duplicate payment was made accidentally.
The following items/services are generally non-refundable:
Opened or used wellness, healthcare, or personal care products.
Digital products, downloadable materials, or online consultations already delivered.
Customized wellness plans or personalized services once initiated.
Products returned without original packaging or proof of purchase.
Orders can be canceled within 12 hours of placing the order or before shipment, whichever is earlier.
Once the product has been shipped, cancellation requests may not be accepted.
Appointments or wellness sessions canceled at least 24 hours prior to the scheduled time may qualify for rescheduling or partial refund.
Last-minute cancellations or no-shows are non-refundable.
If your refund request is approved:
Refunds will be processed to the original payment method.
The refund may take 5–10 business days to reflect in your account, depending on your bank or payment provider.
Shipping charges, if applicable, are non-refundable unless the error was from our side.
To request a return or refund, please contact our support team with:
Order ID
Product details
Reason for return/refund
Supporting images (if product is damaged or incorrect)
Requests must be raised within 7 days of delivery.
For any refund or cancellation-related queries, contact us at:
Email: info@vrantrasswellness.org
Website: www.vrantrasswellness.org
Vrantras Wellness reserves the right to modify or update this Refund Policy at any time without prior notice. Users are encouraged to review this page periodically.